Volunteer Counselor

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Counselor Center


Welcome to the Counselor Information Center. This is where you'll land every time you log in as a counselor.counselor_center

You'll be able to use this page for a number of tasks including:

  • Catching up on the latest Identity Theft Council news. You'll also receive news updates by email.
  • Accessing the online training course. To start the training, click on the VOLUNTEER TRAINING PROGRAM link on the right side of this page.
  • To access the online test, click on the link IDENTITY THEFT TEST on the right side of this page.
  • You can also update your profile, if you'd like to change any of the information you provided when you registered. To change your profile, click on the MY PROFILE link on the left side of this page, then click on the EDIT button and UPDATE YOUR PROFILE. When you finish making any changes, make sure you click the UPDATE button at the bottom of your profile.

If you have any questions, suggestions, or concerns, you can contact Neal O'Farrell, Executive Director of the Identity Theft Council, at This email address is being protected from spambots. You need JavaScript enabled to view it.. Or you can call him at (925) 914 0248.

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Code of Conduct

The Identity Theft Council (ITC) has adopted the following Code of Conduct for volunteer identity theft counselors. Please be sure to thoroughly read this document, and contact the ITC if you have any questions before signing. You are required to sign and date the document at the end to confirm your acceptance of this Code of Conduct.


This Code of Conduct was created to provide clear guidance to volunteer identity theft counselors, or “counselors,” volunteers engaged in volunteer involvement and management efforts.

This Code of Conduct does not constitute, either implicitly or explicitly, a binding contractual or personnel agreement. The ITC reserves the exclusive right to change this Code of Conduct at any time and counselors are expected to adhere to any changes to the Code of Conduct.


A volunteer “counselor” is anyone who performs a volunteer service at the direction of and on behalf of the ITC, who has been registered and approved by the ITC, and assists the ITC and victims without compensation or expectation of compensation beyond anything agreed to in the Volunteer Counselor Agreement. Unless specifically stated, volunteers shall not be considered as "employees" of the ITC.


Volunteers are expected to understand the risks associated with volunteering. Further, volunteers hereby waive any claims against, indemnify, and hold harmless the ITC, its respective officers, directors, employees, sponsors, representatives and volunteers from any and all liability, including attorney fees, that may result from illness, personal injury, property damage, or wrong doing resulting from involvement with the ITC volunteer program.


The ITC is committed to a policy of fair representation and will not discriminate on the basis of race, ethnicity, disability, gender, color, religion, sexual orientation, geography, or age. The ITC will follow this policy in selection of volunteers. Volunteers are expected to adhere to these same standards in the course of their duties.


The ITC accepts the service of all volunteers with the understanding that such service is at the sole discretion of the organization. Volunteers agree that the ITC may at any time, for whatever reason, decide to terminate the volunteer's relationship with the ITC. Notice of such a decision should be communicated as soon as possible to the volunteer’s supervisor and/or the Volunteer Coordinator.


Volunteers are asked to NOT contact organizations or individuals on behalf of the ITC unless a staff person gives them express direction to do so. Prior to any action or statement that may significantly affect or obligate the ITC, volunteers should seek prior consultation and approval from appropriate staff. These actions may include, but are not limited to, public statements to the press, coalition or lobbying efforts with other organizations, or any agreements involving contracts, resources, finances, or other obligations. Volunteers are authorized to act as representatives of the ITC as specifically indicated within their job descriptions and only to the extent of such written specifications.


All volunteers must agree to submit to a criminal background check, provided free of charge.


Volunteers are responsible for maintaining the confidentiality of all proprietary or privileged information to which they are exposed while serving as a volunteer, whether this information involves a victim, staff member, volunteer, client, other person, or the ITC business. Failure to maintain confidentiality may result in termination of the volunteer's relationship with the ITC.


Material produced by volunteers for the ITC, including graphics materials, web page designs, narratives, research, compilations, instructional texts, etc., becomes the property of the ITC upon submission.

Volunteers may be recognized for their contributions as appropriate.


Occasionally, volunteers will need to contact other volunteers with regard to their activities with the ITC. We expect all such communications among volunteers to follow standard professional practice. Other than phone numbers or email addresses, the ITC staff will not share contact or other personal information about a volunteer with another volunteer without the express consent of all parties involved.


You can cease volunteering with The ITC upon the completion of any volunteer assignment, or when you are not currently engaged in an assignment. If you choose to remove yourself from our list of active volunteers, we would appreciate the opportunity to conduct an exit interview with you in person, by phone, or via e-mail.


We understand that failure to adhere to any part of this code may result in suspension from our volunteer duties and/or termination of our volunteer relationship with the ITC. No volunteer will be terminated until the volunteer has had an opportunity to discuss the reasons for possible dismissal with supervisory staff.


  • Represent the ITC with professionalism, dignity and pride, and be responsible for conducting yourself with courtesy and appropriate behavior.
  • Follow through and complete accepted counseling tasks.
  • Conct yourself in a respectful manner, exhibit good professional conduct, and treat victims, their families, and supporting organizations with respect.
  • Provide a safe environment by not harming anyone in any way, whether through discrimination, sexual harassment, physical force, verbal or mental abuse, neglect, or other harmful actions.
  • Respect the privacy of persons served by the ITC and hold in confidence sensitive, private and personal information.
  • Keep the ITC staff informed of progress, concerns and problems within the program(s) in which you participate.
  • Work cooperatively as a team member with employees and other volunteers.
  • Respect and follow the ITC policies (Code of Ethics, Privacy Policy, Conflict of Interest Policy, Volunteer Code of Conduct) and program expectations.
  • Keep personal opinions and actions separate from those made as a representative of this organization.
  • Avoid conduct, both on and off duty that would jeopardize program effectiveness.
  • Promote and support the ITC in developing effective local, county, and state programs.


  • Meet a victim in your own home or in the victim’s home, unless previously authorized to be the ITC.
  • Share victim or other personal or confidential information with anyone else without the prior authorization of the ITC.
  • Share confidential information about the ITC and how we work with victims and partners.
  • Promote any product, service, business, or commercial enterprise. However, under agreed circumstances you may be allowed to state which organization or business you work with or for.
  • Solicit gratuities, gifts or bequests for personal or professional benefit.
  • Use or be under the influence of illegal drugs or consume or be under the influence of alcohol or consume tobacco at ITC events.
  • Use vulgar or inappropriate language.
  • Discriminate on the basis of race, color, religion, sex, age, national origin, marital status or disability, or sexual orientation.
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Please log in using the COUNSELOR LOGIN panel on the left side of this page.

If you have not already registered to log in, please visit our Counselor Registration page to register.

If you need any help, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Thank you, from the Identity Theft Council web support team.

Are you a victim?

If you're a victim of identity theft, you can get help now, at no cost, by calling the ITRC Victim Support Hotline at 1-888-400-5530 to speak to a live counselor.

About The Council

The Identity Theft Council is a great example of how a community can come together, to work together, to help each other. Learn more about how we got started.

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